Legal

Refund Policy

Last updated: 10 August 2026

This Refund Policy sets out when you can obtain a refund for tickets bought from Jacombs Tickets, and how to request one. It should be read alongside our Terms & Conditions.

In this policy, "Jacombs Tickets", "we", "us" and "our" refer to Jacombs Ticketing & Events, a business registered in England and Wales under company number 12571887, of One Mayfair Place, London, W1J 8AJ. "You" and "your" refer to you, the customer.

1. Cancelling your booking

If your plans change or you can no longer attend, you may request a refund as follows:

  • You can request a refund at any time up to the 14th day before the match. This is the latest point at which a booking can normally be cancelled.
  • If you buy your tickets after that point — that is, at any time within the final 14 days before the match — the deadline above no longer applies. In this case you have 24 hours from the moment of purchase to request a refund. Once that 24-hour window has passed, we are unable to cancel your booking.

Where a refund is approved, it is returned to your original payment method.

2. If a fixture is rescheduled or cancelled

Football fixtures change frequently. If a fixture is rescheduled — including where a match is moved because it has been selected for television broadcast — or cancelled, your tickets will remain valid for the new date and time. If you are unable to attend the rearranged fixture, you may request a full refund.

If a fixture is cancelled and not rescheduled, you will receive a full refund.

These fixture-related refund rights are separate from the cancellation deadlines in section 1 and are not affected by them.

3. When we cannot offer a refund

We are unable to offer a refund where:

  • The cancellation deadline in section 1 has passed (except where a fixture is rescheduled or cancelled, as set out in section 2).
  • You are refused entry to, or removed from, the ground for breaching the ground regulations or our Terms & Conditions.
  • Tickets have been resold or transferred in breach of our Terms & Conditions.

4. How to request a refund

To request a refund, email us at helpdesk@jacombstickets.com with your order reference and the reason for your request. We review refund requests promptly, and approved refunds are returned to your original payment method within 14 days.

5. Your statutory rights

Nothing in this policy affects any rights you may have under applicable consumer protection law.

6. Contact us

If you have any questions about this Refund Policy, please contact:

Jacombs Ticketing & Events
One Mayfair Place
London
W1J 8AJ
Registered Company Number 12571887
Email: helpdesk@jacombstickets.com